We do not accept returns or exchanges. ALL SALES ARE FINAL (except as noted below) Please make sure that before you checkout, you have selected the correct sizes and color of your items.

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We will consider exchanges for size, damages or defects, or if the wrong product(s) were shipped to you by mistake.

If you would like to exchange an item due to size, please email us at customerservice@sugacouga.com for authorization. To be considered, exchanges must be requested within 7 days of receipt and items must be unworn and in new condition

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If you would like to exchange an item due to defect or damage at the time of delivery to you, please email customer service at for authorization. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect or damage. If entitled to a replacement item due to defect or damage, we will replace the product, subject to inventory, within a reasonable period of time.

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If you would like to exchange an item due to the wrong item being shipped to you, please email customer service for authorization. Upon receipt of the wrong item, we will fully examine it and notify you via e-mail, within a reasonable period of time. If the wrong item is returned with damages or defects, you may be responsible for damages or defects that were caused after you received the item. If entitled to a replacement item due to the wrong item being shipped to you, we will replace the product, subject to inventory, within a reasonable period of time.

 

All requests for an exchange must be made within 7 days after the package is received.

The item MUST be in the same condition that it was received (unwashed and unworn).

We CANNOT exchange the item if it has been worn, washed, or damaged.

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All exchange shipments are the responsibility of the customer.